Thank you for choosing Nainital Taxi Service. We strive to provide you with the Best possible transportation experience. If for any reason you are not satisfied with our services, please refer to the following return policy:
Eligibility for Refunds:
- Timeframe: Refund requests must be submitted within 1-2 days from the date of service.
- Reason: Refunds will only be considered for valid reasons such as vehicle breakdowns, accidents, or unsatisfactory service(within re).
Refund Process:
- Contact Customer Service: Please contact our customer service team at through Call Button on the menu or [email protected] to initiate the refund process.
- Provide Details: Provide a detailed explanation of the reason for the refund request, including any relevant documentation or evidence.
- Investigation: Our customer service team will investigate the matter and determine the eligibility for a refund.
Refund Amount:
- Eligible Refunds: If your refund is approved, the amount will be determined based on the nature of the issue and the services provided.
- Deductions: In some cases, deductions may be made to cover any additional costs incurred, such as towing or repairs.
Refund Method:
- Original Payment Method: Refunds will be processed to the original payment method used for the booking.
- Processing Time: Please allow 1-2 business days for your refund to be processed once the investigation is complete.
Exceptions:
- No-Show or Cancellation: Refunds will not be granted for no-shows or cancellations made within 18 hours of the scheduled pickup time.
- Force Majeure: Refunds may not be applicable in cases of force majeure, such as natural disasters or unforeseen circumstances beyond our control.
Please note: This return policy is subject to change without notice. We recommend reviewing our return policy regularly for any updates.
If you have any further questions or require assistance, please do not hesitate to contact our customer service team.